Form not appearing as it should on mobile devices

  • designark
    Asked on May 29, 2019 at 10:54 PM

    Hi


    i'm using a website builder called Xara web designer premium 12.

    From research their seems to be an issue when using forms with software only

    and the only way around having them on both variants is to use 2 separate forms.


    I've attempted to use 2 forms however cannot get them to display correctly.

    For example the button title aren't visible on any form when viewing via mobile, also their is a larger gap between the title and button, when previewing the form on a laptop browser it works fine even when decreases the browser display to imitate a mobile screen. It's only once viewing from a phone android or apple.


    Hoping you could take a look please.


    Website is https://www.gizmorecovery.com


    thanks for your time and hope to hear from you soon


    Best Wishes


    Gagan

  • Kiran Support Team Lead
    Replied on May 30, 2019 at 1:33 AM

    I have checked your phone on my Android phone and emulators of iOS and Android which seems to be displaying the form without any issue. Were you able to fix the issue? Please note that forms designed using JotForm is mobile responsive by default. You may check the form using its direct URL to see if the form is displaying in responsive mode. Also, using the Xara designer, you may be required to create a separate mobile site. You may check with Xara support if you  need any further assistance in this regard.

    Thanks!

  • designark
    Replied on May 30, 2019 at 2:43 AM
    Not quite sure what the issue is to be honest if it works on your side and not mine doesnt make sense. So far its been changed 2-3 times, deleting the website from the server and re uploading each time.
    The form work fine, just how it looks on mobile. The gap between the button and text is allot and also button has no text for some reason.
    Im sure its nothing to be concerned since the form works so hopefully ill find a way. If anything else comes to your mind please let me know
    Thanks for the quick reply otherwise, wasnt expecting it so soon.
    Hope all is good your side otherwise
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  • jherwin
    Replied on May 30, 2019 at 3:46 AM

    I also tested the form on my android phone and it also works fine my end. By the way, card forms next and back button really do not have text when it's viewed on mobile. It only shows < as back and > for next.

  • designark
    Replied on May 30, 2019 at 4:43 AM
    Of course your right, Makes sense now. Remember deleting the welcome page so thats my error, apologies
    Great to hear its working, will take you word for it and leave it as it is, sure it will be okay now
    Thanks again for the help, its been a pleasure..
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