Canceled account - Email received

Hello,

I received two e-mails - one stating that my account was downgraded (sent to my personal e-mail) and another e-mail stating that my bronze monthly subscription was canceled (sent to my business e-mail). I went onto the website, and it shows that currently still have the silver plan; however, I signed up for the bronze plan. 

If you could help me in making sure my account is active and subscribed to the bronze level plan, I would appreciate it. 

Thank you,

Carolyn Buckingham

Please make sure that this PayPal subscription is canceled on your PayPal dashboard:

I-0JLW2LEA0GTG

Here is how: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

When you do, please get back to us so we can refund your last payment.

Also, I restored your Bronze plan.

We'll wait for your response.

Thank you!

Hello,
I just canceled the auto pay on PayPal. Thanks for your help!
Carolyn Buckingham
Sent from my iPhone
...

Not a problem at all. Please allow around 4-6 business days for you to see the charge reflected back to your Paypal account.