What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotforms not coming through (delivered)

    Asked by rebepa333 on February 22, 2013 at 03:50 PM

    Hi, About 2 months ago the jotform is not delivering my submissions to my email.  My account is  rebepa333.  My email is amy012000@yahoo.com.  I just went in and tried to change it and tested it and still a no go.  Thanks for yur help.

    Page URL:
    www.razzledazzlephotobooths.com

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 22, 2013 at 04:05 PM

    Hi there, 

    Your address was on our bounce list:

    Result: amy012000@yahoo.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'
    You can avoid this by following the instructions on this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues Please pay special note to the whitelisting of the IPs and Domains.
  • Profile Image

    Answered by rebepa333 on February 25, 2013 at 08:25 AM
    I don't know what that means?
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 25, 2013 at 08:47 AM

    Hi there, 

    That means that your e-mail service provider had rejected the notifications sent by your form.

    To avoid having your notifications rejected and landing on our bounce list, please follow the instructions on this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Please pay special note to the whitelisting of the IPs and Domains. 

    I hope that answers your question. :)