What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it when I update a form it doesn't update on the site?

    Asked by mhurrell on February 22, 2013 at 03:59 PM

    Everytime I update a form it doesn't update on the site.. 


    Can you PLEASE fix this?  It's your cache on your server and it messes up all the time., It's getting old and I'm about to change form providers.

    Page URL:

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    Answered by accactivities on February 22, 2013 at 04:24 PM

    I'm having the same issue mhurrell! JotForm, please help!

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    Answered by towser297 on February 22, 2013 at 04:52 PM

    Try press control and f5 on the page in question. I had the same problem but this seemed to do the trick. I think its because your form is stored in cache until you reload the page the form is on.

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    Answered by accactivities on February 22, 2013 at 04:56 PM

    Tried it, didn't help on our end.

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    Answered by osyrys14 on February 22, 2013 at 05:00 PM

    Please try to log out of your account after saving your form and manually clearing your browsers cache, control f5 doesn't always clear it all.  If that doesn't work, let us know and we can look into it further.


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    JotForm Support

    Answered by jonathan on February 22, 2013 at 05:34 PM



    I cleared the form cache on JotForm side, please check again if the form is now updated on your website. We apologize for any inconvinience caused.

    One sure way to prevent this replication delay due to cache issue is to alter your embedded form's URl to like this:

    http://www.jotformpro.com/jsform/30335732793961 -- noticed the 'www', use it skip the CDN server and connect directly to JotForm servers.

    Please try this change, and let us observe for a while if the issue still persist.

    Keep us posted when you can.


    @ accactivities 

    Hi, it could been better if you had created your own post so we can check your form. In any case, I did a clearance on your form's cache also. Please check if all are sorted out now.

    Inform us if you are still having issues.


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    Answered by guest_22695180721050 on February 25, 2013 at 08:25 AM
    That did not work.

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    JotForm Support

    Answered by EduardoMendez on February 25, 2013 at 09:08 AM

    Hi there,

    @accactivities and  @mhurrell

    Please give it a try once more (I have cleared tha cache on your forms) and let us know if that worked!