Square: Received a subscription payment but Square only shows it as one-time payment.

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    Asked on May 30, 2019 at 11:41 PM

    Thank you for getting back to me.


    I went in and selected 'Send Payment Receipt' and tried it again, selecting the $1.00 for 'each year' option as a test for a yearly subscription. I still did not get an email that gave me an option to cancel the subscription or payment details and only got a copy of the form responses in my email, with no payment details.


    I also went into our Square account and there isn't a recurring payment setup for this payment, only a one time payment. I went into the recurring invoices section of Square and it is not there.


    Also, I set up two options, one as a one-time payment and one as a yearly subscription so customers have an option to not setup a subscription and just pay once.


    Please advise. It seems Square is not recognizing the payment as a subscription.

    This is a re-post of a comment on How do I work with Square Subscription and cancel it in Jotform?

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    Answered on May 31, 2019 at 02:07 AM

    I did check your form's submission and you seems to have selected "Individual Membership (Automatic Renewal)". I would suggest you to please share a screenshot of the customer's payment page where you see that it has captured as one time payment and we will take a look.

    The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    Answered on May 31, 2019 at 10:16 AM

    Here is the email confirmation/receipt for the form submission I received and never received one for payment or recurring payment.

    1559312140Screen Shot 2019-05-31 at 10.1

    Here is the payment as seen on Square:

    1559312122Screen Shot 2019-05-31 at 10.1

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    Answered on May 31, 2019 at 12:16 PM

    As far as I see your recurring payment option works as a one-time payment option. There should be a cache issue. Can you please set the amounts different from each other and re-try buy a subscription? We can escalate the issue after that. 

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    Answered on May 31, 2019 at 01:16 PM

    Okay, I've changed the amounts so that they are different from each other and tried again, purchasing the 'Automatic Renewal - $2.00 for each year' option. I received the same email and the payment on Square is still a one-time payment, with no recurring payment setup. Below are screenshots of both. 

    1559322928Screen Shot 2019-05-31 at 1.13

    1559322945Screen Shot 2019-05-31 at 1.13

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    Answered on May 31, 2019 at 02:36 PM

    We are really sorry for the inconvenience this has caused.

    Let me escalate this to our development team. We will keep you posted on the updates.


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    Answered on June 05, 2019 at 03:43 PM

    Hello. I am just following up on this to see if a solution has been found yet? Thank you.

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    Answered on June 05, 2019 at 04:42 PM

    Unfortunately, we have not received any updates regarding this ticket. 

    I will ask for updates to our second level and we will let you know via this thread as soon as we receive anything. 


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    Answered on June 10, 2019 at 03:42 AM


    I am Ozlem from Payments Team. 

    I am sorry for the issue but the issue is about Square API. We are not able to set Square Subscriptions via API endpoints. We are using Square Card on File feature to provide recurring payment. Please have a look at our User Guide. Detailed information is provided there: How-to-work-Square-Subscription-and-Cancellation

    To sum up, there is no issue about Jotform Square subscription integration. Unfortunately, because of the Square API limitations, we are not able to show subscription plans on Square dashboard but we are able to charge your plan which is created in Jotform correctly.

    Thank you.