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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Cache needs to be updated?

    Asked by DENC on February 22, 2013 at 05:10 PM

    I have a couple of forms under the account DENC that need to have the cache cleared. They are not updating properly on the website and we've confirmed that the code is setup properly. The forms are lighboxed when you click the "Share Your Story" and "Sign Up For E-News" buttons.

    Please advise.

    Chris

    Page URL:
    http://electric.rocket-dev.com/

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    Answered by osyrys14 on February 22, 2013 at 05:26 PM

    The account cache has been cleared, please try again and let us know if you're still having trouble.

    Osyrys

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    Answered by DENC on February 22, 2013 at 05:35 PM

    I've cleared my browser cache and reloaded the page, but I'm still seeing an old version of the form. Can you compare the form in my account to what's actually showing on the page. They have different titles and content.

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    JotForm Support

    Answered by Welvin on February 22, 2013 at 05:48 PM

    @DENC,

    I have you forms cache cleared from our end, please kindly check again.

    Thanks

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    Answered by on February 22, 2013 at 06:05 PM

    Thanks, but I'm still seeing the same forms. When you go to our website and click "Share Your Story" what is the title of the lightbox form you see?  I've cleared my cache and reloaded.

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    Answered by osyrys14 on February 22, 2013 at 06:07 PM

    I see the form named "Share Your Story" when I click on it from the top right of the main page.

    Osyrys

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    Answered by DENC on February 22, 2013 at 06:10 PM

    It should be DENC Share Your PEV Story (or DENC Share Your PEV Story - old).

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    Answered by osyrys14 on February 22, 2013 at 06:12 PM

    Welvin, can you check that on the back end for DENC please, your access is higher than mine at the moment.  Thank you in advance.

    Osyrys

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    JotForm Support

    Answered by ardy0689 on February 22, 2013 at 07:17 PM

    DENC, I can confirm that the lightbox titles do not update I cleared the caches on your account but still no luck.I double checked the titles on the form and on your lightbox customized title as well they are the new ones but kept showing the old titles - "Share Your Story" and "DENC Newsletter".

     

    I cloned your forms and it did reflect the proper titles on the lightbox so I suggest you clone your forms too and re-embed your forms again. Thanks