- DENCAsked on February 22, 2013 at 05:10 PM
I have a couple of forms under the account DENC that need to have the cache cleared. They are not updating properly on the website and we've confirmed that the code is setup properly. The forms are lighboxed when you click the "Share Your Story" and "Sign Up For E-News" buttons.
- osyrys14Answered on February 22, 2013 at 05:26 PM
The account cache has been cleared, please try again and let us know if you're still having trouble.
- DENCAnswered on February 22, 2013 at 05:35 PM
I've cleared my browser cache and reloaded the page, but I'm still seeing an old version of the form. Can you compare the form in my account to what's actually showing on the page. They have different titles and content.
- JotForm SupportWelvinAnswered on February 22, 2013 at 05:48 PM
I have you forms cache cleared from our end, please kindly check again.
Thanks, but I'm still seeing the same forms. When you go to our website and click "Share Your Story" what is the title of the lightbox form you see? I've cleared my cache and reloaded.
- osyrys14Answered on February 22, 2013 at 06:07 PM
I see the form named "Share Your Story" when I click on it from the top right of the main page.
- DENCAnswered on February 22, 2013 at 06:10 PM
It should be DENC Share Your PEV Story (or DENC Share Your PEV Story - old).
- osyrys14Answered on February 22, 2013 at 06:12 PM
Welvin, can you check that on the back end for DENC please, your access is higher than mine at the moment. Thank you in advance.
- JotForm Supportardy0689Answered on February 22, 2013 at 07:17 PM
DENC, I can confirm that the lightbox titles do not update I cleared the caches on your account but still no luck.I double checked the titles on the form and on your lightbox customized title as well they are the new ones but kept showing the old titles - "Share Your Story" and "DENC Newsletter".
I cloned your forms and it did reflect the proper titles on the lightbox so I suggest you clone your forms too and re-embed your forms again. Thanks