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    My online version form doesn't work properly

    Asked by on February 22, 2013 at 05:11 PM

    When I open the page: http://www.jotformeu.com/login I can not login. If I go to http://www.jotformeu.com/ I can choose for my Forms. I changed one of my forms. The changement is visible in the test version, but it is not working in the online version on my website. In my website I have the previous version of my form.

    The page in my website where this form is: http://www.randstadrijder.nl/index_bestanden/Offerte_Meubeltransport.htm

    I had this problem before and spoke by chat with one of you. You cleaned the cache, and that worked. But may be it's an idea to solve this problem more permently please.

    I look forward to you respond

    With regard Mark de Breet

    Page URL:

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    Answered by osyrys14 on February 22, 2013 at 05:15 PM

    Hi Mark, 

    Can you please log out of your account and clear all of your browsers cache.  This is usually what causes this issue and should solve your problem.  Let us know if this does not solve it and we can look into it further.


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    JotForm Support

    Answered by jonathan on February 22, 2013 at 05:42 PM


    Hi, can you please confirm if the form in your website is still not updated?

    I checked the form under your account, and then the one in your website -- they are now identical.

    We look forward to your updates.