I have changed email in my profile but the forms get to the old email

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    quicken
    Asked on February 22, 2013 at 07:44 PM

    I have changed email in my profile but the forms get to previous email. Also after creating a form and inserting it as Iframe or script and then after making changes to it those changes do not take effect. Please advice.

     

    Anton Potapenko

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    ardy0689
    Answered on February 22, 2013 at 08:25 PM

    Thank you for posting your concerns here on the forum. Upon checking, I noticed that your current and new email address is skeselman@innumbers.ca but after checking all the forms, they all point to info@quickenwebsites.com as the recipient email address. If you want to receive emails from your primary email address please change them to skeselman@innumbers.ca.

    Your current notification settings on all forms

     

    Here is a guide in order to change your recipient email address.

    About the form not updating. Please try to clear your browser caches before viewing your forms. Sometimes it also helps to press CTRL+F5 to instruct your browser to reload the page and replace old caches with updated ones. Another workaround you can do is to change "forms.jotform.com" into "www.jotform.com". Please let us know if this works. Thanks

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    glennlee
    Answered on February 22, 2013 at 08:26 PM

    Hi Anton Potapenko,

    If you want to change the email recipient of your forms, here are the steps.

    1. Go to your MY FORMS,

    2. Choose the form that you have to edit. Then click Edit Form.

    3. Click Setup & Embed > Email Alerts > Notifications

      

    4. Click Reply-To and Recipient Settings

    5. Edit Recipient E-mail

    Also after creating a form and inserting it as Iframe or script and then after making changes to it those changes do not take effect. Please advice.

    I think you have to clear your browser cache. If this not work, I think jotform support will have to clear your forms cache on their end.

     

    I hope this helps you.

     

    Glenn Lee

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    Anton
    Answered on March 04, 2013 at 03:25 PM

    Thank you ardy0689 and glennlee, you've been a huge help.