The Square account is not connecting to the Form.

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    leossweetrolls
    Asked on May 31, 2019 at 07:21 PM

    I am trying to use square. What happens when I click connect it opens up the sign in page and I sign in. Then it logins in and say connect please wait. Then the pop up window closes and the page say connecting. Then it stops and goes back to connect with square. 

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    roneet
    Answered on May 31, 2019 at 10:59 PM

    Have you provided the correct square login credentials? There seems to be an authentication problem. Please provide the correct credentials to log in to Square account and then you would be connected with the Square.

    Also, clear the Form cache for your account:

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you are still experiencing any such issues.

    Thanks.

  • Profile Image
    leossweetrolls
    Answered on June 01, 2019 at 12:37 AM

    I tried both of those solutions and it still doesn't work. It will let me log in and it will say connecting and then it goes back to say connect with square. 

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    Jed_C
    Answered on June 01, 2019 at 02:01 AM

    We apologize for the ongoing issue.

    Unfortunately, I'm not able to replicate it on your account. I've tried it on your form and I've used our Square test account and it shows connected. I have removed the integration after.

    1559368757The Easiest Online Form Builde

    Did you get this permission popup?

    1559368735Authorize - Google Chrome 2019

    Please try logging in online and see if your login credential works online. Looking forward for your response. 

  • Profile Image
    leossweetrolls
    Answered on June 01, 2019 at 11:48 AM

    They work, but the problem is that I never got the terms and conditions to pop up how do I get that.

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    Mike_G
    Answered on June 01, 2019 at 12:55 PM

    Apologies for any inconvenience. Please try clearing the browser cache of your current browser and see if that helps.

    Or, you can also try using a different browser.

    Please make sure that you select the "Mode" of your integration "Live Mode or Test Mode" before logging in your Square account. Also, select a "Business Location" before clicking the green Continue button.