Getting the payments but the submissions are missing from the submission page.

  • Profile Image
    talnavarro
    Asked on June 02, 2019 at 10:39 AM

    the payment went through but no form here.

    please help asap


    Thanks

    Tal

  • Profile Image
    Roneet
    Answered on June 02, 2019 at 11:53 AM

    Would you mind sharing the Form URL with us?

    This guide will help you to get the Form link:
    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Have you embedded the Form on any website? If yes, please let us know the website URL.

    Are you experiencing the issue for all the submissions?

    Looking forward to your response.

    Thanks.

  • Profile Image
    talnavarro
    Answered on June 02, 2019 at 11:52 PM

    yes

    it happens all the time...

    Here is a sample for this kind of form:

    https://eu.jotform.com/talnavarro/375-shekels-fb-campaign

    this too:

    https://eu.jotform.com/submissions/71927369584169

    etc

    Thanks!

  • Profile Image
    Roneet
    Answered on June 03, 2019 at 03:20 AM

    Please note that there are only two possibilities on why the payment ends up as incomplete payments.

     a. If the user does not settle the payment. When the form is submitted, users are redirected to the PayPal checkout page. If they do not complete the payment, submission ends up as incomplete payments.

     b. If user settle the payment but IPN is disabled in your PayPal account. Make sure to enable it to avoid getting such problem.

    Please check out our Paypal FAQ page to learn on how to enable IPN in your Paypal account http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Please check this page http://www.jotform.com/help/135-How-to-View-Pending-Submission

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    talnavarro
    Answered on June 03, 2019 at 04:43 PM
    Hi
    Payment went through.
    Form didn’t
    Its also not exists at the submissions, please help asap
    Thanks
    Tal Navarro
    Social-Lady.com
    IG: @Talnavarro
    [Social Lady logo]
    ...
  • Profile Image
    Elton
    Answered on June 03, 2019 at 06:25 PM

    If you have received the payment and you don't see the submissions in your form submissions page, then the submission is probably in the incomplete payments.

    I checked this form https://eu.jotform.com/talnavarro/375-shekels-fb-campaign and I can see that you've marked the submissions as complete because they are now on the submissions data grid.

    In order for you to receive emails notifications and for the submissions to go directly in your form submissions page, you need to ensure that your Paypal IPN is enabled in your Paypal account settings. This is necessary in order for the submissions to be completed successfully on the Jotform side. Here's a guide on how to enable IPN: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ#ipnsettings