What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Electronic signature doesn't work on my Mac with Muse?

    Asked by richardhweber on February 23, 2013 at 01:11 PM

    Electronic signature is a great new feature. But, it doesn't work yet on my Mac and creates another problem. When I create a form on the JotForm page with an electronic signature feature, it shows up fine on the JotForm page. But when I copy the embedded code and paste it into a page created by Muse, all that shows up is the word "signature." There is no box into which a user can scrawl his signature. Then, when I try to remove the electronic signature feature in JotForm, it indeed disappears from the JotForm creator page, but the word "signature" still appears (with no box) on the form that move to my Muse page. Any suggestions?

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    JotForm Support

    Answered by Welvin on February 23, 2013 at 06:34 PM

    Hi Richard,

    Good day to you! Please try embedding the form using iframe method: How to get your Form's Iframe Code, see if this helps.

    With regards to the changes that have not been saved to the embedded form, that is just a form caching delay. I have fixed it from our end by clearing your form cache, please kindly check again. You can also resolved that by changing the form URL from http://form to http://www

    Furthermore, can you please share with us the webpage URL where the form is embedded so we can check (if in case it is uploaded and live)?

     

    Thanks