Unable to send emails from SMTP email?

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    Asked on June 02, 2019 at 09:17 PM

    We recently changed email servers to office 365 and now we are not receiving the submissions.  Do I need to delete the sending email account and re-add it?

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    Answered on June 03, 2019 at 02:04 AM

    I assume you're referring to this email:

    1559541784Screen Shot 2019-06-03 at 8.03

    Please double check the SMTP settings of your email and if you used the correct one.

    Maybe this article could help: https://www.hesk.com/knowledgebase/?article=93

    Let us know how it worked.

    Thank you!