Why am I getting a blank page in my PDF Editor?

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    Asked on June 03, 2019 at 03:00 AM

    I have been successfully printing out my forms using the PDF Editor.

    Suddenly today, I just get a blank page when I open the submission in the Editor.

    HELP - I need to get this working again.



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    Answered on June 03, 2019 at 06:05 AM

    We are sorry about that. I checked your account and your PDF Editor and was able to view the submission. Are you navigating to your PDF Editor from the Form submission page?


    Are you still facing this issue? Try to clear your browser cache and then check again. Let us know if the issue is still persisting.