Why am I getting a blank page in my PDF Editor?

  • Reunion2020
    Asked on June 3, 2019 at 3:00 AM

    I have been successfully printing out my forms using the PDF Editor.


    Suddenly today, I just get a blank page when I open the submission in the Editor.


    HELP - I need to get this working again.


    Thankyou


    Sue

  • Girish JotForm Support
    Replied on June 3, 2019 at 6:05 AM

    We are sorry about that. I checked your account and your PDF Editor and was able to view the submission. Are you navigating to your PDF Editor from the Form submission page?

    15595561700306 1 Screenshot 10

    Are you still facing this issue? Try to clear your browser cache and then check again. Let us know if the issue is still persisting.