Conditional Logic: Form field is not shown

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    larryirion
    Asked on June 03, 2019 at 09:56 AM
    Hello good day! There's a part of my form that's in trouble. 1) When you click on (Apartment) it has to appear the (neighborhood) and it is not appearing. https://form.jotformz.com/91519051538660 In this other form, see how it appears: https://form.jotformz.com/90388568388679 The settings are the same! Can you help me? Thank you.
  • Profile Image
    BJoanna
    Answered on June 03, 2019 at 11:51 AM

    I inspected both forms and conditions are not the same. You do not have a condition to show the "BAIRRO" field when the "Apartamento" option is selected. This is the condition set for the "Apartamento" option. 

    1559576939show.PNG

    As you can see it is not set to show the "BAIRRO" field. To resolve the issue you need to update the condition and include the "BAIRRO" field. The same way you did on your other form. 

    1559576998cond1.PNG

    How to Show or Hide Fields Base on User's Answer

  • Profile Image
    larryirion
    Answered on June 03, 2019 at 12:43 PM
    Hi, thanks for the support!
    The problem still continues and I've done it as settings.
    For you to see.
    Em seg, 3 de jun de 2019 às 12:51, Jotform escreveu:
    ...
  • Profile Image
    BDAVID
    Answered on June 03, 2019 at 02:06 PM

    I have created a new condition in your form to fix this:

    1559585069newcondition.png

    It now works as expected: 

    1559585140working.gif

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image
    larryirion
    Answered on June 03, 2019 at 09:43 PM
    Thank you so much, you guys are very cool. thank you
    Em seg, 3 de jun de 2019 às 15:07, Jotform escreveu:
    ...