Conditional Logic: Form field is not shown

  • larryirion
    Asked on June 3, 2019 at 9:56 AM
    Hello good day! There's a part of my form that's in trouble. 1) When you click on (Apartment) it has to appear the (neighborhood) and it is not appearing. https://form.jotformz.com/91519051538660 In this other form, see how it appears: https://form.jotformz.com/90388568388679 The settings are the same! Can you help me? Thank you.
    Jotform Thread 1844391 Screenshot
  • BJoanna
    Replied on June 3, 2019 at 11:51 AM

    I inspected both forms and conditions are not the same. You do not have a condition to show the "BAIRRO" field when the "Apartamento" option is selected. This is the condition set for the "Apartamento" option. 

    1559576939show Screenshot 10

    As you can see it is not set to show the "BAIRRO" field. To resolve the issue you need to update the condition and include the "BAIRRO" field. The same way you did on your other form. 

    1559576998cond1 Screenshot 21

    How to Show or Hide Fields Base on User's Answer

  • larryirion
    Replied on June 3, 2019 at 12:43 PM
    Hi, thanks for the support!
    The problem still continues and I've done it as settings.
    For you to see.
    Em seg, 3 de jun de 2019 às 12:51, JotForm escreveu:
    ...
  • David JotForm Support Manager
    Replied on June 3, 2019 at 2:06 PM

    I have created a new condition in your form to fix this:

    1559585069newcondition Screenshot 10

    It now works as expected: 

    1559585140working Screenshot 21

    Let us know if you need more help, we will be glad to assist you.

  • larryirion
    Replied on June 3, 2019 at 9:43 PM
    Thank you so much, you guys are very cool. thank you
    Em seg, 3 de jun de 2019 às 15:07, JotForm escreveu:
    ...