How can I see the credit card information that was submitted for payment?

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    lizelletravel
    Asked on June 03, 2019 at 02:25 PM

    I received notification of form being submitted but cannot see the credit card information sent in? 

    Also, need to understand how to fix the expired square token since I received a notification regarding this. 


    Thank you. 

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    Richie_P
    Answered on June 03, 2019 at 03:40 PM

    It it not possible to view the credit card information in your Form as payments are processed by our third party Payment Integration.

    I have checked your form and it seems your Square Integration is not connected and you're  using the Test mode.

    If you want to have a live transaction, kindly set the mode to Live.

    Kindly also try reconnecting the Integration to Square.

    Please give it a try and let us know if the issue still remains.


  • Profile Image
    lizelletravel
    Answered on June 03, 2019 at 04:43 PM

    Thank you. I believe I have the correct settings in place. Will those who have submitted a form need to re-enter their information in order for the credit card information to be captured? Or do I have to reach out to Square? 

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    jonathan
    Answered on June 03, 2019 at 06:30 PM

    Will those who have submitted a form need to re-enter their information in order for the credit card information to be captured?

    If you were referring to live transactions and completed payments in your payment form, you should be able to review the payment details in your Square account

    Please take note that the submission payment must be successful/completed for you to be able to review the payment details (i.e. CC, billing, etc) in your Square account dashboard.

    Let us know if you need further assistance.


    Related guide: How to Integrate Form with Square