New document template is missing in the PDF editor

  • avargas11
    Asked on June 3, 2019 at 3:24 PM

    I am creating a second form and wondering why the "new document" field does not show on it using the PDF editor.  Please see below

    First form I made (with the field that I want)

    1559589823new document PDF Screenshot 10

    Second form I made (missing the New Document field)

    1559589862Proposal Request PDF Form Screenshot 21

  • Richie JotForm Support
    Replied on June 3, 2019 at 4:49 PM

    I have checked your PDF editor and I can't seem to replicate the issue at my end.

    I can seen the New Document in the PDF editor.

    New document template is missing in the PDF editor Image 1 Screenshot 20

    It could be a cache error. Can you please try clearing your browser's cache and let us know if the issue still remains?

  • avargas11
    Replied on June 3, 2019 at 5:16 PM

    ok, that is strange, it's there now.  Thanks!