Need to Reset the Admin & Credentials on my Account

  • Profile Image
    Vanessa Reid
    Asked on June 03, 2019 at 05:44 PM

    Hi there - contacting Andrea is not an option.


    Can the form I paid her to create be copied, and then her account removed entirely from our website?  Then add my new account and paste the form back into it?


    Also, i don't want to keep paying for the account that i still have no access to.   


    How do we accomplish this all please.  


    Thank you.  



    as been received:

    JOTFORM

    Answered by Alan_D

    Unfortunately, we do not provide phone support. We will glad to help you here.
    I think threads confused. I am listing your all threads here.

    1.
    https://www.jotform.com/answers/1833167
    2.
    https://www.jotform.com/answers/1834291
    3.
    https://www.jotform.com/answers/1834514
    4.
    https://www.jotform.com/answers/1840101
    To avoid confusion please try to post your answers here.

    The account "Amplifyinnovate"
    belongs to"andrea@amplifylegal.com". And you want to change its email address to any of followings.
    referrals@friedmanlawoffices.com

    vanessa@friedmanlawoffices.com
    And you do not have access to neither "Amplifyinnovate" nor "andrea@amplifylegal.com".
    We can change the email addresses of non-HIPAA
    accounts. But, since the HIPAA compliance enabled for the account "Amplifyinnovate", we cannot change its email address.
    I am
    reporting this to our backend team. I believe they can help us in this case.
    Please write your answers here via a browser. We will inform you here.

    View this thread on browser » Unsubscribe Thread

    1559335975  

    been received:

    JOTFORM

    Answered by Mike

    The 'Amplifyinnovate' account works in a HIPAA enabled mode, so we cannot just change the account email address. Also, it seems that the account in question belongs to another user.

    We would like to suggest contacting Andrea. We can escalate an inquiry to our technicians in order to move some form(s) to your own 'friedmanlawoffices' account, but we need to receive a request placed from the 'Amplifyinnovate' account.

    If you would like to remove your credit card details from the 'Amplifyinnovate' account and get a refund of the most recent payment, we can do this for you.

    View this thread on browser » Unsubscribe Thread


    1559163946  

  • Profile Image
    Kevin_G
    Answered on June 03, 2019 at 07:47 PM

    I see we have escalated your request to change the access to your HIPAA account here: https://www.jotform.com/answers/1843036- 

    Your email address should be updated by our back-end team and you will be notified on that thread when this is done. 

    I can also see you have opened several threads regarding this same matter, please kindly avoid doing this since opening a new thread to just post a follow up reply generates confusion as we need to check all your threads in order to understand the issue/matter, I would recommend you to kindly follow up this case in one thread only, you will be notified when the email address on the account Amplifyinnovate is changed on this thread: https://www.jotform.com/answers/1843036

    Please post your follow up replies on the thread listed above.