Upgrade to non profit rate.

  • Profile Image
    Asked on June 03, 2019 at 11:40 PM

    Hello there,

    My name is Dominic, and my account was having issues processing the payment.  We were having some issues with the card on file, and I was finally able to get a new card to be put on file, but now our non-profit rate is not showing available.  Could someone please assist me with having our account back to status it was before?

    Thank you!

  • Profile Image
    Answered on June 04, 2019 at 01:15 AM

    I have checked your account and you're under the Free plan. Your account is still eligible for the non-profit discount.

    You may upgrade your subscription in your billing page.


    If you need further assistance, let us know.

  • Profile Image
    Answered on June 04, 2019 at 01:43 AM
    Yes, I do understand this, however, I remember being given a link that gave the non profit organization rates. We were paying $19.50 a month on our account.
    Dominic Anaya
    WINGS Webmaster
  • Profile Image
    Answered on June 04, 2019 at 03:06 AM

    If you go to: https://www.jotform.com/myaccount/billing you will see discounted prices (non-profit).

    If you experience any further problems please advise.

    Thank you!