SSL seal

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    beautifulcanvas
    Asked on February 24, 2013 at 05:43 AM

    Hi, i have the SSL seal in all my forms but when i run my pages from my desktop only the image place holder apeers with a red X in it, when i upload my pages to my website an image shows and says i need to enable java to view the certificate, i am using IE9 and chrome and but say enable java to view cert, java is enabled on both browsers and java was reinstalled just in case, and my forms do have https:/secure etc, so i dont know why its not displaying properly ?

    seconly if i embed my forms using iframe (i currently use xara) the SSL seal works fine, however the form itself will not display in full and about the bottom 1/4 of my form is unviewable no matter how i try to increase space or size or edit the form properties via source to make it fit, the only way us to turn on scroll, but i dont want that ?

    thanks.

    Andy.

  • Profile Image
    jefreylandicho
    Answered on February 24, 2013 at 06:41 AM

    The reason why it is not showing when using script is because of the possibilities of having a script conflict. Can you please try adding this code under the script ssl and see if works

     

    <script type="text/javascript">
    $.noConflict();
    // Code that uses other library's $ can follow here.
    </script>

     

    For IFRAME embed, we can inject a custom CSS to set the height of your form.

    Kindly contact us again if problem still persists.

  • Profile Image
    beautifulcanvas
    Answered on February 24, 2013 at 05:53 PM
    Hi, I have just been reading on the forum that global sign is no longer in use, is this so ?,
    however it seems to work fine when using iframe ?
    what about the rapidSSL this is not clickable and my customers will not be able to see
    the certificate should they wish to do so ?
    tried the method above but it didn't work, my need your help with injecting custom CSS
    but i don't know code ? or how to inject ?
  • Profile Image
    beautifulcanvas
    Answered on February 24, 2013 at 06:02 PM
    Hi, I have just been reading on the forum that global sign is no longer in use, is this so ?,
    however it seems to work fine when using iframe ?
    what about the rapidSSL this is not clickable and my customers will not be able to see
    the certificate should they wish to do so ?
    tried the method above but it didn't work, my need your help with injecting custom CSS
    but i don't know code ? or how to inject ?
  • Profile Image
    jonathan
    Answered on February 24, 2013 at 06:20 PM

    @beautifulcanvas

    The global sign seal still works. You can test the demo form from this guide -Enabling-Security-Certificate-Seal-on-Secure-Forms

    I have also tested the form on your website, and the form is working just fine as I was able to submit and see the Thank you page.

    Please inform us if you still have any other issue on your form.

    Thanks.

  • Profile Image
    beautifulcanvas
    Answered on February 24, 2013 at 08:45 PM

    ok heres my before and after fix, SSL now works, iframe now does what i want it to, had to use a lot of guess work as i dont know code ?

    before -:

    <div style="position: absolute; left: 329px; top: 605px; width: 626px; height: 1772px;">

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformeu.com/form/23416770898365" frameborder="0" style="width:100%; height:1464px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script></div>

    After code -:

    <div style="position: absolute; left: 329px; top: 605px; width: 626px; height: 1772px;">

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformeu.com/form/23416770898365" frameborder="0" style="width:100%; height:1772px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case;break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script></div>

     

     

  • Profile Image
    beautifulcanvas
    Answered on February 25, 2013 at 08:34 AM
    New response receivedHi, I have just been reading on the forum that global sign is no longer in use, is this so ?,
    however it seems to work fine when using iframe ?
    what about the rapidSSL this is not clickable and my customers will not be able to see
    the certificate should they wish to do so ?
    tried the method below but it didn't work, my need your help with injecting custom CSS
    but i don't know code ? or how to inject ?
    thanks,
    Andy.
  • Profile Image
    jefreylandicho
    Answered on February 25, 2013 at 09:30 AM

    Iif you have installed the certificate on your website,  it will automatically be using https instead of http that your customer can see. You may wanna check Geotrust it has a clickable SSL