What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security picture does not resolve

    Asked by arielouie on February 24, 2013 at 10:37 AM

    The security image (Enter the message as it's shown*) does not always resolve and hangs up for a long time, I need you to check why and if there is any other script on our pages that causes this. This does not happen always but noticed it a few times already

    I need to hear from you ASAP as this is a mission critical to us.

    Attached screenshot


    Page URL:

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    Answered by jefreylandicho on February 24, 2013 at 10:43 AM

    We apologies for the inconvenience this may have caused. A ticket has already been opened regarding this issue. Our developers are looking what may have caused this.


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    JotForm Support

    Answered by liyam on February 25, 2013 at 07:32 AM

    Hello arielouie.  I've just made some tests using Firefox, Internet Explorer, Google Chrome, Opera, and Safari.  Unfortunately, I could not replicate your problem. 

    Is there a specific browser and version that this issue happens?  It's also possible that you're having a slow internet connection which may cause for your browser to time out after a specific period.  Or do you have plugins installed on your specific browser which may disrupt the loading speed of your browser's contents?