- arielouieAsked on February 24, 2013 at 10:37 AM
The security image (Enter the message as it's shown*) does not always resolve and hangs up for a long time, I need you to check why and if there is any other script on our pages that causes this. This does not happen always but noticed it a few times already
I need to hear from you ASAP as this is a mission critical to us.
- jefreylandichoAnswered on February 24, 2013 at 10:43 AM
We apologies for the inconvenience this may have caused. A ticket has already been opened regarding this issue. Our developers are looking what may have caused this.
- JotForm SupportliyamAnswered on February 25, 2013 at 07:32 AM
Hello arielouie. I've just made some tests using Firefox, Internet Explorer, Google Chrome, Opera, and Safari. Unfortunately, I could not replicate your problem.
Is there a specific browser and version that this issue happens? It's also possible that you're having a slow internet connection which may cause for your browser to time out after a specific period. Or do you have plugins installed on your specific browser which may disrupt the loading speed of your browser's contents?