PDF Editor: How to delete form pictures from the PDF documents

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    Asked on June 04, 2019 at 12:07 PM

    I am using this to make sure my customers upload a picture of the door in question, but when I get the report, the sample pictures also show up, it could be confusing.  If the customer takes a picture, those are the ones I want to see, but if they don't take a picture, I don't want to see anything.

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    Answered on June 04, 2019 at 01:29 PM

    Customizing the PDF report is possible through the PDF editor, where you can delete the pictures, so they will no longer show up. Please follow this guide to load the PDF editor: 


    There, you can click on pictures, and then click on the Trashcan icon to delete each of them:


    Let us know if you need more help, we will be glad to assist you.

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    Answered on June 04, 2019 at 01:40 PM

    Hi, I got that far, however I am hoping that the sample pictures I have in the form can not be published in the pdf report by default. Does that make sense?

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    Answered on June 04, 2019 at 03:39 PM

    It looks like you have managed to edit the PDF document template. It means that the new submission PDFs will be generated according to your updated template (without the sample pictures).

    If you need any further assistance, please let us know.

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    Answered on June 04, 2019 at 03:55 PM

    Yes, sorry, I forgot to reply after I got that completed.  Thanks Guys for all your help.