Image Slider widget images do not show up on PDF and Email

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    cjk3rd
    Asked on June 04, 2019 at 02:46 PM

    Hello.

    i've tried several different ways but no matter what, the images I have in the Images Slider Widget won't show up in the sent email or it's PDF attachment.  They look fine in the template and look fine when I use the Preview Form feature but not in the email or PDF sent after hitting submit.

    Any assistance would be greatly appreciated.

    Thank you.

  • Profile Image
    jherwin
    Answered on June 04, 2019 at 04:22 PM

    Unfortunately, it looks like the slider widget is not supported in PDF submission reports. What you can do is add an image field to your PDF submission report and then upload the image there.
    1559679651PDFelement.png

    Guide: How-to-Customize-PDF-Submissions-Report

    And for email templates, you can also do the same.

    Guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Please give it a try and let us know how it goes.

  • Profile Image
    cjk3rd
    Answered on June 04, 2019 at 05:40 PM

    Thank you for the response however it looks like you misunderstood my problem.  I'm not submitting PDF forms.  I'm using the web based form.  I'm using a Widget called Image Slider in my web based form.  when I or the recipient receives the email report with PDF attachment, neither contain the image.

    Thank you.1559683922Capture 2.PNG1559684383Capture 3.PNG1559684394Capture 4.PNG

  • Profile Image
    jherwin
    Answered on June 04, 2019 at 07:25 PM

    Sorry for the confusion. Yes, I'm referring to your web/online form. Images in the slider widget do not show on email and PDF submission reports because they are not currently supported. The workaround for this is to add an image field to your PDF submission reports/PDF attachment and upload the image there.

    Kindly please try the guide/suggestion I gave you before to include the photos in your email and PDF attachment.

  • Profile Image
    cjk3rd
    Answered on June 05, 2019 at 09:34 AM

    this did not work.  I reviewed both articles you provided and neither are in reference to what I'm trying to accomplish.  Thank you for your time but I'll try other services elsewhere.  This just doesn't seem to be suited to what I'm looking to do.

    Thank you anyway.

  • Profile Image
    David
    Answered on June 05, 2019 at 11:08 AM

    Thank you for trying JotForm. If you have any other question, feel free to contact us anytime you want to.