Image Slider widget images do not show up on PDF and Email

  • cjk3rd
    Asked on June 4, 2019 at 2:46 PM

    Hello.

    i've tried several different ways but no matter what, the images I have in the Images Slider Widget won't show up in the sent email or it's PDF attachment.  They look fine in the template and look fine when I use the Preview Form feature but not in the email or PDF sent after hitting submit.

    Any assistance would be greatly appreciated.

    Thank you.

    Jotform Thread 1846150 Screenshot
  • jherwin
    Replied on June 4, 2019 at 4:22 PM

    Unfortunately, it looks like the slider widget is not supported in PDF submission reports. What you can do is add an image field to your PDF submission report and then upload the image there.
    1559679651PDFelement Screenshot 10

    Guide: How-to-Customize-PDF-Submissions-Report

    And for email templates, you can also do the same.

    Guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Please give it a try and let us know how it goes.

  • cjk3rd
    Replied on June 4, 2019 at 5:40 PM

    Thank you for the response however it looks like you misunderstood my problem.  I'm not submitting PDF forms.  I'm using the web based form.  I'm using a Widget called Image Slider in my web based form.  when I or the recipient receives the email report with PDF attachment, neither contain the image.

    Thank you.1559683922Capture 2 Screenshot 101559684383Capture 3 Screenshot 211559684394Capture 4 Screenshot 32

  • jherwin
    Replied on June 4, 2019 at 7:25 PM

    Sorry for the confusion. Yes, I'm referring to your web/online form. Images in the slider widget do not show on email and PDF submission reports because they are not currently supported. The workaround for this is to add an image field to your PDF submission reports/PDF attachment and upload the image there.

    Kindly please try the guide/suggestion I gave you before to include the photos in your email and PDF attachment.

  • cjk3rd
    Replied on June 5, 2019 at 9:34 AM

    this did not work.  I reviewed both articles you provided and neither are in reference to what I'm trying to accomplish.  Thank you for your time but I'll try other services elsewhere.  This just doesn't seem to be suited to what I'm looking to do.

    Thank you anyway.

  • David JotForm Support Manager
    Replied on June 5, 2019 at 11:08 AM

    Thank you for trying JotForm. If you have any other question, feel free to contact us anytime you want to.