Not able to access form with custom URL.

  • Michellekynardhair
    Asked on June 4, 2019 at 9:23 PM

    https://form.jotform.com/Michellekynardhair/nbr-i-want-my-dream-hair


    this link is not working properly. please help

    Page URL: https://form.jotform.com/Michellekynardhair/nbr-i-want-my-dream-hair
  • Ashwin JotForm Support
    Replied on June 5, 2019 at 12:39 AM

    I am sorry for the trouble caused to you. I did check your account and found that you only have one form which is archived. Please check the screenshot below:

    Is this the form you are trying to access? I would suggest you to please unarchive your form and that will solve your problem. Please check the screenshot below:

    1559709555unarchive Screenshot 10

    Hope this helps.

    Do get back to us if you have any questions.

  • Michellekynardhair
    Replied on June 6, 2019 at 12:43 AM
    So how do I unarchive it??
    Sent from Yahoo Mail for iPhone
    ...
  • Ashwin JotForm Support
    Replied on June 6, 2019 at 1:53 AM

    I did share a screenshot in my previous response on how to unarchive form. I have gone ahead and unarchived the only form you have in your account. Please check the screenshot below:

    1559800243unarchive Screenshot 10


  • Michellekynardhair
    Replied on June 6, 2019 at 2:43 AM
    I understand but your jotform isn’t working on my end.... I’m using my mobile device!
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    ...
  • Ashwin JotForm Support
    Replied on June 6, 2019 at 3:40 AM

    The form which you have in your account does not have any custom URL configured. Please check the screenshot below:

    1559806648customURL Screenshot 10

    I have gone ahead and added custom URL in your form. Please test your form's custom URL and see if it works as expected:  https://form.jotform.com/Michellekynardhair/nbr-i-want-my-dream-hair 


  • Michellekynardhair
    Replied on June 6, 2019 at 9:43 AM
    YESSSSSSSAWESOME THANK U SO MUCH
    Sent from Yahoo Mail for iPhone
    ...