Unable to find form with submissions when I logged in to my account

  • Profile Image
    NorthStarPC
    Asked on June 05, 2019 at 01:54 AM

    hi I logged into our account today and it says no active forms and to create one. 


    I know the form is created as I can access it but I can’t access tnor the submissions eeekk!! 


    I had 32 submissions last night and now I can’t find any of them. 


    Please help me!! 

  • Profile Image
    Mike_G
    Answered on June 05, 2019 at 04:04 AM

    We would like to apologize for any inconvenience. But we will be glad to help you locate your form.

    I have checked the history page of your account and there is is no data that shows you have created a form in your NorthStarPC account.

    https://www.jotform.com/myaccount/history

    1559721616zt03_58_42.png

    Perhaps your form with 32 submissions is under another account that you also own.

    Can you share with us the link to the form you are referring to, please?

    Also, if you are receiving email notifications every time the form is submitted, please let us know the email address where you are receiving the email notifications.

    We will wait for your response.