How do I remove a User Name?

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    keith02780
    Asked on February 24, 2013 at 07:18 PM

     

    I have a nonprofit organization (New Vision Organization, Inc). One of my volunteers built a new website for NVO and it was built through JotForm. The volunteer, Keith Jensen is no longer with New Vision Organization. He tried to remove his User Name. But, stated he couldn't. So, he added my name to the website. How do we have his User Name removed. Or, if it can't be removed, how do we close it out? Also, if it is to be closed, how do we have it removed from the Internet Links. Please advise.

    Leonna A. Brandao, S.W.III
    Founder/Notary Public
    42 Lovering Heights
    Medway, MA 02053
    Phone/Fax 508-533-7735
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    Welvin
    Answered on February 25, 2013 at 12:26 AM

    Hi Leonna,

    Good day! Only us can remove or close any account but if we do it for this account, you may also loss the forms shared with you (as he added you as a sub-account). I suggest you to ask him instead for the password and think of a new username as we can do it as well.

    If you want to remove the forms from your website, go to this pages and edit/remove the links;

    http://www.newvisionorg.4t.com/Services.html

    http://www.newvisionorg.4t.com/Volunteer.html

     

    Thanks

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    keith02780
    Answered on February 25, 2013 at 01:48 PM
    New response receivedIs it possible for you to remove Keith Jensen from the USER ID and allow me to put in another USER ID ?
  • Profile Image
    Welvin
    Answered on February 25, 2013 at 02:36 PM

    As stated above, we can remove the username but Keith Jensen is only sharing the form with you (you as sub-account). If we remove his account, you may also loss all forms that are shared with you. Well that said, let us know the new username you would like to have so we can change it for you.

    By the way, what is the username of Keith Jensen? Is it keith02780, this account? Let us know.

    Thanks

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    keith02780
    Answered on February 25, 2013 at 04:47 PM
    New response receivedYes, the USER NAME for Keith Jensen is keith02780
    I would keep it on there. But, I don't want any problems later, if Keith decides we are using his name, even though he is no longer with us. He was having financial problems and I haven't been able to get a response to my attempts to have him contact me. I know he said his internet service was shut down and his phone. Thank you for you help with this matter.
    Respectfully
    Leonna A. Brandao, S.W.III
    Founder/Notary Public
    42 Lovering Heights
    Medway, MA 02053
    Phone/Fax 508-533-7735
    www.newvisionorg.4t.com
  • Profile Image
    Welvin
    Answered on February 25, 2013 at 04:53 PM

    Hi Leonna,

    Anyway, this is a free account. We can change the username of this account, please let us know the new username you would like to be. If we have it removed, you will surely loss all forms that are shared with you. However, if you don't care about this matter, let me know so I can totally remove/delete this account.

    Another option is that, create a new account, let us know the username after that and we will move all forms from Keith Account to yours.

    Thanks

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    keith02780
    Answered on February 26, 2013 at 08:11 AM
    New response receivedDo you know if I can have the website he created deleted from the Search Engines. That's the only reason I wanted to keep what he started. If I attempt to do another website, both the older and the newer sites will be on the Search Engine and it will more confusing, as I am trying to remove an old NVO website, I had with Verizon, back in 2008. I don't know how to remove old websites off the Google Search Engines or any others. Please advise.
    As for another User Name, instead of Keith Jensen's, we can use User Name: CarlaPhD . Thank you so much and I'm sorry for the inconvenience.
    Respectfully
    Leonna
    Leonna A. Brandao, S.W.III
    Founder/Notary Public
    42 Lovering Heights
    Medway, MA 02053
    Phone/Fax 508-533-7735
    www.newvisionorg.4t.com
  • Profile Image
    keith02780
    Answered on February 26, 2013 at 08:15 AM
    New response receivedDo you know if I can have the website he created deleted from the Search Engines. That's the only reason I wanted to keep what he started. If I attempt to do another website, both the older and the newer sites will be on the Search Engine and it will more confusing, as I am trying to remove an old NVO website, I had with Verizon, back in 2008. I don't know how to remove old websites off the Google Search Engines or any others. Please advise.
    As for another User Name, instead of Keith Jensen's, we can use User Name: CarlaPhD . Thank you so much and I'm sorry for the inconvenience.
    Respectfully
    Leonna
    Leonna A. Brandao, S.W.III
    Founder/Notary Public
    42 Lovering Heights
    Medway, MA 02053
    Phone/Fax 508-533-7735
    www.newvisionorg.4t.com
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    EduardoMendez
    Answered on February 26, 2013 at 09:01 AM

    Hi there, 

    Your username has been changed as requested.  

    Your forms have not been duplicated, we have only changed the name of the account.  You have control to edit these forms as you wish.

    Please let us know if you need further assistance!

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    keith02780
    Answered on March 01, 2013 at 02:32 AM

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    Welvin
    Answered on March 01, 2013 at 03:30 AM

    Hi,

    For some reason, your response came out empty. Please kindly repost that by acessing this thread:

    http://www.jotform.com/answers/184699-How-do-I-remove-a-User-Name

    Thanks