Jotform avatar does not show up in forums

  • Profile Image
    bellevuefineart
    Asked on February 24, 2013 at 08:22 PM

    I've selected/created a new jotform avatar. It's a pretty rooster. But when I participate in forums I just get the standard ugly avatar from jotform (sorry they really are ugly). Can we fix that? I know it's trivial, but still...

  • Profile Image
    Welvin
    Answered on February 25, 2013 at 01:13 AM

    Hi,

    When was the last time you've change your Avatar? I have mine take up to 24 hours to change from this forum. Please kindly wait for the same mention hours and get back to us for results.

    Furthermore, I have this thread forwarded to our Level 2 Support for further checking. We'll let you know once we come up with any updates from them.

     

    Thanks

  • Profile Image
    bellevuefineart
    Answered on February 25, 2013 at 10:24 AM

    It's been at least a week.

  • Profile Image
    EltonCris
    Answered on February 25, 2013 at 11:13 AM

    @bellevuefineart

    We uses www.gravatar.com in forum's avatar however our development team are planning to fix the gravatar to sync properly in the forum when "upload avatar" is used. You will see the changes sometime soon. We'll update you on this thread as well.

    Thanks!

  • Profile Image
    kenneth
    Answered on March 02, 2013 at 11:46 AM

    Hi bellevuefineart, thanks for reporting this one.

    We will try to fix this problem. But for now, can you please try it again. Upload something and then check if its going to reflect onto the forum. Report back if it isn't.

     

    Thank you!

  • Profile Image
    bellevuefineart
    Answered on March 02, 2013 at 01:06 PM

    lets see

  • Profile Image
    bellevuefineart
    Answered on March 02, 2013 at 01:06 PM

    no change

  • Profile Image
    misebaz
    Answered on March 31, 2013 at 04:45 AM

    Hi

    I have the same issue.  It's been a few weeks since I updated it.

     

     

  • Profile Image
    jonathan
    Answered on March 31, 2013 at 05:33 AM

    @misebaz

    Thank you for reporting and updating us. 

    This issue was already forwarded to our development team. We hope to give you an update soonest time.

  • Profile Image
    bellevuefineart
    Answered on April 01, 2013 at 12:31 PM

    Still no change for me either. I mean it's so trivial really, but no change.

  • Profile Image
    EduardoMendez
    Answered on April 01, 2013 at 01:05 PM

    Thanks for the update!

    I see the ticket is still openned and has been set to "important" in terms of priority.

    Please stand by for updates from our dev team

  • Profile Image
    bigday
    Answered on August 17, 2013 at 06:20 AM

    This issue is since february 2013 and still not fixed. Come on!

  • Profile Image
    KadeJM
    Answered on August 17, 2013 at 11:46 AM

    @bigday 

    It was fixed for awhile ago but as far as I know I've only seen one issue happen again with this problem that I think has been corrected already. May I ask where you are seeing this problem happen again now? If it's still an issue can you please open it up via a New Thread with details about the problem.

  • Profile Image
    bellevuefineart
    Answered on August 17, 2013 at 12:12 PM

    To be clear, this is a trivial bug, so I don't really care. I've had other bugs that I uncovered and the jotform crew has immediately fixed them, so I'm quite pleased with the tech support response overall. But this has never worked for me, even now.

    Really though, I kind of don't care about this one.