What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submission not being emailed

    Asked by HIPconference on March 22, 2011 at 08:27 PM

    I have an email alert set up to be notified when my form is submitted. Today, I had 6 people register, and I received no emails! I need these notifications. 

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    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 08:49 PM

    Hi,

    Do you see those submissions on your submissions page? If yes, I can see two reasons as why you're not receiving submissions.

    * Junk Filter

    Please check your Junk folder for the said emails. In the past, we've had problems with email providers classifying emails coming from our servers as junk mails.

    * Notification Setup

    Your notification alert might not be set up properly. Take a look at it again and see if the Reply-to and Recipient Details are properly filled. After checking, you can Test Email to make sure notifications work.

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    Answered by HIPconference on March 22, 2011 at 08:56 PM

    Hi there,

    The submissions are on the submissions page, there is nothing in my junk folder (I had received many submissions via email until Monday night), and I did test my notification and the test email came through!

    Any other possibilities?

    Heather

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    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 09:23 PM

    Hi,

    Thank you for your feedback. I apologize for not asking this question earlier, I must have missed it, but is this the form in question - http://www.jotform.com/10613843119 ?

    If it is, I can see that you have a paypal payment field. Have you checked your paypal account and see if those 6 people who registered have completed their payments?

    When your customers fill out your form and submit, they will be sent to Paypal's payment form to have the payment completed. If they choose not to go through with the payment or they simple close the transaction window, no information will be sent from Paypal to our servers, thus, the notification email does not trigger.

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    Answered by HIPconference on March 22, 2011 at 09:28 PM

    I should've included the link, sorry. 

    We've received their payments (email notification from paypal). They aren't marked 'pending', they're proper submissions. 

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    Answered by BaitMeTreats on March 22, 2011 at 09:43 PM

    Same here! exact situation

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    Answered by bonbeer on March 22, 2011 at 10:20 PM

    I have had the same problem today. 3 people paid thru payapl but no notification from jotform, only from paypal.

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    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 10:28 PM

    I apologize for the inconvenience this may have caused you guys but this is obviously a bug either on Paypal's end or ours. We will have our developers take look into this.

    Thank you for your patience.

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    Answered by woostermike on July 27, 2012 at 05:11 PM

    Has this been fixed yet? If no, then can't use JotForms

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    JotForm Support

    Answered by Mike_T on July 27, 2012 at 06:02 PM

    @woostermike,

    Yes, it is already fixed. We do send email alerts for completed Payment Submissions.

    If you are facing some problem with your payment form, please create a separate thread.

    We would be happy to help.