This form takes too long to be ready for data entering.

  • firstclassaccounts
    Asked on June 5, 2019 at 7:47 PM

    A lot of our clients said it so long to be able to enter the first data field that they thought it was broken.

    I reallise that there is a lot of hiding etc going on but when I try to reduce that I dont get the expected outcome. Can you please assist?

    The page opens quickly but will not accept data for awhile.

    Alan

  • jherwin
    Replied on June 5, 2019 at 9:51 PM

    I cleared your form caches and the form loads fast on my end. Can you please check and see if the issue persists?

    Guide: How-to-Clear-Your-Form-Cache

  • firstclassaccounts
    Replied on June 5, 2019 at 9:55 PM

    Yes, it does load fast. But the very first field (first name) took me nearly 20 secs to enter a character.

  • jherwin
    Replied on June 5, 2019 at 11:12 PM

    I cloned your form and I was able to replicate the issue you mentioned. Forms loads resources including conditions before letting users type/fill out in your form. Your form has 35 conditional logic, but it hides a lot of fields in some of your condition that is why your form took 10-15 seconds before letting the user type in the name field.

    I have tried to disable the condition 19-35 and the issue does not persists, meaning your form is like that because of conditional logic.

  • firstclassaccounts
    Replied on June 5, 2019 at 11:14 PM

    Is there anyway to make it go faster?

  • Jed_C
    Replied on June 6, 2019 at 1:46 AM

    I have also cloned your form and disabling all show and hide condition fixed the issue. I would suggest that you redo your show and hide logic. Whenever you add a new condition, test your form immediately so you know if the condition that was recently added is causing some conflict.

    Please try to redo your condition and let us know how it goes.

  • firstclassaccounts
    Replied on June 6, 2019 at 1:47 AM

    is it possible to view your cloned version?

  • Nik_C
    Replied on June 6, 2019 at 3:11 AM

    You can check this one: https://form.jotform.com/91562136239963


  • firstclassaccounts
    Replied on June 6, 2019 at 3:36 AM

    Thank you showing me but this displays everything and doesnt hide any of the fields we want hidden. Is there a better way for me to program the form to still achieve the final outcome that is in the original?


  • Nik_C
    Replied on June 6, 2019 at 3:49 AM

    Yes, that is the form with conditional logic disabled as advised by my colleague. 

    You have to refactor your conditions since most of them include 50+ fields in each, which is too much for a Browser.

    So you should either reduce the number of fields in each condition or split your form in two to reduce the load.