My Account was Suspended

  • Sarah
    Asked on June 6, 2019 at 8:51 AM

    Hello, 


    I can't access my account. It looks like it was Suspended. How can I get my account back? 


    Sarah 

  • Bitia JotForm Support
    Replied on June 6, 2019 at 9:11 AM

    The form http://www.jotform.us/form/91548406067158 was found on your account as suspicious of phishing activity because you're collecting user credentials.

    15598266482019 06 06 0709 Screenshot 10

    15598266712019 06 06 0710 Screenshot 21


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.