Form Quota Didn't Reset

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    lococo
    Asked on June 06, 2019 at 12:40 PM

    My form quota didn't reset at the first of the month.  After searching the forum everything I read says that it will reset on the first of the month.  How do I go about resolving this issue?

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    zuritapia
    Answered on June 06, 2019 at 02:06 PM

    Hi Eric!

    After further looking into your account I am not seeing any form that is over quota. Do you mind sharing the URL to the form you are referring to and if possible the username of the account? 


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    lococo
    Answered on June 06, 2019 at 02:21 PM

    We embedded the code into our website and we hit the quota in May.  And since June first we still get this message.  The website isn't live.  Is there something else I can send you?

     

    The form is called "Contact Us" and is the only form we have created.

     

     

     

     

    1559845359Capture1.PNG

     

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    zuritapia
    Answered on June 06, 2019 at 02:34 PM

    On our end, the form looks perfectly fine and does not give us an error. Can I have you try to re-embed the form into your site? 

    Please let us know if the issue persists. If it does can you please provide the link to your website?