What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cache Issue: Form Not Updating on my website

    Asked by gwpblog on February 25, 2013 at 08:38 AM

    I made several changes to my Services form on Jotform, and usually once I save it just updates the form on the website automatically, but this time it didn't and I can't figure it out.

    I have re-copied the embed code into my page again, but no go-- still not relfecting my saved changes from Jotform.

     

    The page is http://www.globalwisdomproject.com/services

     

    Thanks for your help!

     

    -Phil

    Page URL:
    http://www.globalwisdomproject.com/services

    Screenshot
    form not updating JotForm not updating saved www thanks
  • Profile Image
    JotForm Support

    Answered by abajan on February 25, 2013 at 08:47 AM

    Hi Phil,

    Please check it now and let us know if it has updated and if it hasn't, could you specify some of the changes that aren't being reflected?

    Thanks.

  • Profile Image

    Answered by gwpblog on February 25, 2013 at 08:57 AM

    I checked it again, and still not updating my changes.

     

    Please see my saved changes in Jotform for the 'Services' form, versus the page url I gave (I can't upload an image in this box).

    Thanks/Phil

  • Profile Image
    JotForm Support

    Answered by abajan on February 25, 2013 at 09:14 AM

    Okay, please try changing the URL of the code that's embedded in your page from

    http://form.jotform.us/jsform/30443862894159

    to

    http://www.jotform.us/jsform/30443862894159

    and let us know if it helps.

    The former version is distributed via a content delivery network (CDN) and lately, we've been experiencing some caching issues. I'll have another look at the version of the form that's in the form builder and compare it to that displayed on the site but the thing is, they may look identical at my location.

    The following videos explain how CDNs work:

    (stale caching explained from 4:47 to 5:10)

  • Profile Image

    Answered by gwpblog on February 25, 2013 at 11:31 AM

    Hi there...thank you for your quick responses!  I tried the www. string but it didn't update.

    The 'Services' form on Jotform starts with 'Our Services', the form that's displaying on my site says 'Our Products', which is the old language.

    Not sure what happened because everything was working fine as of yesterday.

    Please let me know if there's anything else you can do!

    Thanks,

    Phil

  • Profile Image
    JotForm Support

    Answered by Welvin on February 25, 2013 at 12:25 PM

    Hi Phil,

    I have cleared your forms cache from our end and check back your form and they seems like updating now, please kindly check.

     

    Thanks

  • Profile Image

    Answered by gwpblog on February 25, 2013 at 12:32 PM

    FANTASTIC!  THANK YOU!!  That worked...so it was the cache? 

    And thank you for the awesome customer support, love your forms, and was hoping I could keep using your product.

    -Phil

  • Profile Image

    Answered by gwpblog on February 25, 2013 at 03:07 PM
    Hi,
    Actually one more issue. I noticed a misspelled word, and when I
    corrected it and saved it, it did not update on my site (for the
    Services form). Can you clear the cache on your side again? And
    everything time I make changes is the cache issue on your side going
    to be an issue?
    Thanks,
    Phil
    Quoting JotForm Support Forum :
    New response received
    A new response has been received: [1]
    Answered by WELVIN
    Hi Phil,
    I have cleared your forms cache from our end and check back your form
    and they seems like updating now, please kindly check.
     
    Thanks
    View this thread on JotForm Support Forum[2] Unsubscribe[3]
    Links:
    ------
    [1] http://www.jotform.com/
    [2]
    http://www.jotform.com/answers/184862-My-form-was-working-before-but-now-is-not-updating-my-most-recent-changes-from-Jotform
    [3]
    http://www.jotform.com/answers/184862-My-form-was-working-before-but-now-is-not-updating-my-most-recent-changes-from-Jotform?k=482242204cea78a3d50e9d9e98e86956&unsubscribe=
  • Profile Image
    JotForm Support

    Answered by Welvin on February 25, 2013 at 03:49 PM

    Hi Phil,

    Fix that. Changes shouldn't be an issue but it happen sometimes but our developers are aware of it and looking into that issue. I have this thread forwarded to them as well so you will know if they come up with updates for us.

    You can also resolved that by changing the form URL to start with http://www from http://form as stated by Abajan on his response above, this method will work in many cases but if not, please let us know so we can manually do it on our end.

     

    Thanks and apologize for the issue.

  • Profile Image
    Chief Technology Officer

    Answered by eee on February 26, 2013 at 11:40 AM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertuğrul.

  • Profile Image

    Answered by kleberwfidelis on May 03, 2013 at 11:41 PM

    hello
    I have the same problem ... the pages do not load

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 04, 2013 at 06:59 AM

    @kleberwfidelis 

    Please open a new thread for your question and provide all the necessary details like the form URL and the website where it's embedded so we can check it here.

    Thank you for your understanding.