Question about the email address showing as Reply-to Email in email notification received

  • Profile Image
    Together4Business
    Asked on June 06, 2019 at 02:45 PM

    Hi Guys,


    I set up the reply settings as how its shown in the attachment but if i recieve the form in the mailbox it shows:


    Sender Jotform

    Reply to no-reply@jotform.com


    How can this be solved?


    Kind regards, Luuk

  • Profile Image
    Mike_G
    Answered on June 06, 2019 at 04:17 PM

    The screenshot below explains how the "Reply-to Email" settings in email notifications work.

    1559851864zt16_00_09.png

    Supposed you have selected the Email Address field in your form as the "Reply-to Email" in the email notification.

    When you click the "Reply" button on the email (notification) you received, the email address entered in the email field in your form when the form was submitted will automatically be set as the recipient of your reply.

    If, in any case, this is not what is happening on your end, please feel free to let us know.

  • Profile Image
    Together4Business
    Answered on June 06, 2019 at 04:43 PM
    Hi Thanks for your message.
    As you can see in the screenshot it doesnt work then how it should be.
    Met vriendelijke groet, With kind regards, Mit freundlichen Gren,

    Together 4 Business B.V.
    Karbindersstraat 20
    5914 NW VENLO
    T: 077 850 35 61
    M: 06 104 486 42
    W: www.together4business.nl
    l>
    E: info@together4business.nl

    Bezoek onze vernieuwde website!
    Van: Jotform
    Beantwoorden - Aan:
    Datum: donderdag 6 juni 2019 om 22:17
    Aan: Luuk Claassens
    ...
  • Profile Image
    Together4Business
    Answered on June 06, 2019 at 04:43 PM
    Maybe it has something to do because i made the form encrypted?
    Met vriendelijke groet, With kind regards, Mit freundlichen Gren,

    Together 4 Business B.V.
    Karbindersstraat 20
    5914 NW VENLO
    T: 077 850 35 61
    M: 06 104 486 42
    W: www.together4business.nl
    l>
    E: info@together4business.nl

    Bezoek onze vernieuwde website!
    Van: Jotform
    Beantwoorden - Aan:
    Datum: donderdag 6 juni 2019 om 22:17
    Aan: Luuk Claassens
    ...