The notification email is not sent when I change the recipient in the form

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    fpisforms
    Asked on June 06, 2019 at 04:57 PM

    I am wanting to change the recipient email on the notification email under settings however when I do the notification email does not come through. C

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    Welvin
    Answered on June 06, 2019 at 06:03 PM

    Hello fpisforms,

    Anything on your spam/junk folder? Kindly check.

    You are sending the form email from a custom sender email address. Please try switching the sender email to noreply@jotform.com and test the form again. If that works, you will have to configure an SMTP instead of the verification method.

    Guide for SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    The SMTP credentials need to be correct, so if you are not sure about it, please ask your hosting provider for the details.