What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    using form on mobile device

    Asked by MWSPI_Forms on February 25, 2013 at 10:30 AM

    I am using my form as a mobile solution to completing site surveys of buildings. The device the jotform will be compelted on is a android tablet with 3G capabilties. I tested this process last week and everything seemed to work okay except when I tried to include photos to be uploaded it would sometimes bog the form down and refresh back to the starting page. The problem being it didnt give an error message or anything, so I am worried the people using this form wont know the form was never submitted due to the photos slowing it down.

    I am looking for any suggestions as how to either fix or get around this issue. Could it have been the pictures were too large a file to upload so it took too long? If so is there a way to set the form to upload photos at a smaller size and lower resolution?

    Thank you for any recommendations.

    Page URL:

  • Profile Image

    Answered by jefreylandicho on February 25, 2013 at 10:55 AM

    To fix or resolve the upload issue in a mobile platform, I would suggest using the Filepicker.io located under Power Tools as mobile browser tend to disable regular upload buttons.

    To learn more about filepicker.io, please refer to the link below.