Custom Quantity: Orders are coming through email without a quantity.

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    forkeo
    Asked on February 25, 2013 at 11:09 AM

    When my customers click an order and decide a quantity for the order everything works smoothly.

     

    However when they change their mind on an item and change the quantity back to "0" the order still comes in. This is probably happening because they forget to uncheck the check box on the purchase order. Is there a way I can deactivate and item that doesnt have a quantity attached to it?

    I am simply using this as a form. I am not embedding this on a site.

    http://form.jotform.us/form/30406018139143

  • Profile Image
    EltonCris
    Answered on February 25, 2013 at 11:57 AM

    Hi,

    Thanks for reporting. I have escalated the problem to the higher ups so it can be reviewed. For the meantime, I'd suggest to use the default quantity instead of the custom one. We will update you here once it is corrected. Thank you!

  • Profile Image
    NeilVicente
    Answered on February 26, 2013 at 06:39 PM

    @forkeo

    I have just released a fix for this problem. Product will be unchecked when quantity is removed, or is equal to zero.

    Best regards