What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom Quantity: Orders are coming through email without a quantity.

    Asked by forkeo on February 25, 2013 at 11:09 AM

    When my customers click an order and decide a quantity for the order everything works smoothly.


    However when they change their mind on an item and change the quantity back to "0" the order still comes in. This is probably happening because they forget to uncheck the check box on the purchase order. Is there a way I can deactivate and item that doesnt have a quantity attached to it?

    I am simply using this as a form. I am not embedding this on a site.


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    JotForm Support

    Answered by EltonCris on February 25, 2013 at 11:57 AM


    Thanks for reporting. I have escalated the problem to the higher ups so it can be reviewed. For the meantime, I'd suggest to use the default quantity instead of the custom one. We will update you here once it is corrected. Thank you!

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    JotForm Support

    Answered by NeilVicente on February 26, 2013 at 06:39 PM


    I have just released a fix for this problem. Product will be unchecked when quantity is removed, or is equal to zero.

    Best regards