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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not able to pull Excel and CSV reports using IE8

    Asked by webtools@heart.org on February 25, 2013 at 11:22 AM

    This seems to be a new issue, b/c I have not come across this before. The issue is that when I or any of my co-workers try to pull a report in IE8 we keep getting an error message. I get this error message on both password protected and non-password protected reports, so replacing "www" with "secure" has not resolved the issue. The reporting URLS work okay in FF and Chrome, but unfortunately the majority of our staff are only able to use IE8 on their machines, so that's why this is an issue for us. I've attached a screenshot of the error message.

    Thanks in advance!

    Screenshot
    IE8 reporting error reporting IE reporting error Reports
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    JotForm Support

    Answered by KadeJM on February 25, 2013 at 12:36 PM

    Hello and thank you for the information with the screenshot you've provided. I've run a few tests for investigating your form and I was able to replicate the problem in IE8 and earlier versions. I think it is happening because of the browser engine being obsolete in older versions which explains why it works in newer versions including several other types of browsers and not this one. I will go ahead and forward this issue to our development team to see if there's anything further that can be done to help correct it and we will let you know what's going on as soon as possible.

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    Answered by webtools@heart.org on February 25, 2013 at 02:18 PM

    I also just noticed that this error only occurs with Excel and CSV reports...all of the other reporting links work okay in IE8.  So it seems to be an issue with the download functionality.

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    JotForm Support

    Answered by KadeJM on February 25, 2013 at 02:45 PM

    Thank you and we appreciate you providing us with this additional information. It is noted and will be forwarded to our developers as well.

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    JotForm Founder

    Answered by aytekin on February 26, 2013 at 09:56 AM

    We opened a bug ticket for this. Please use another browser for now. Thank you. 

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    Answered by p25fsv on February 28, 2013 at 03:42 AM

    I have exactly the same problem.

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    JotForm Support

    Answered by EltonCris on February 28, 2013 at 06:19 AM

    @p25fsv

    Thanks for reporting.

    The problem has been assigned to one of our developers already. As per suggested by Mr. Aytekin, please use updated browsers like Chrome and Firefox for now to be able to download your form submissions.

    Thank you!

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    Answered by webtools@heart.org on March 11, 2013 at 10:59 AM

    I've found another instance in IE where I get this same error message.  This time it happens when I have a link to download the PDF of a form. For example) we're working on a form where the submitter receives a confirmation email with all of the information they just submitted along with a link to download the pdf. Here is the link to the test form: http://form.jotformpro.com/form/30165247093956

    It again works fine in Firefox and Chrome, but if you try to open this link using IE8 or earlier I get the same error message as above. (https://cms.jotform.com/uploads/answers/answer/webtools@heart.org/185006_JotForm-IE8-reporting-error.jpg)

    Since 99% of our employees only have access to IE8 and we of course don't know how many external users this could affect the solution to use another browser is not really feasible for us.  

    If you have any suggestions on a workaround while this bug ticket is being worked on I would appreicate it.

     

    Thanks!

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    Answered by youthencounter on March 11, 2013 at 11:14 AM

    I've run into this issue as well. I did submit a report, but I didn't have time to gather all the details, but this is the exact issue I've run into as well.

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    JotForm Support

    Answered by Welvin on March 11, 2013 at 12:06 PM

    @weebtools,

    I am not sure if this will help but as they say, no harm with trying. Please try to change your IE8 compatibility settings;

    1. Click "Tools"

    2. Find and Click "Compatibility View Settings"

    3. Find and Check "Display all websites in compatibility view".

    or

    1. Click "F12"

    2. Find and Click "Browser Mode"

    3. Set to "IE8 Compatibility View"

    Let us know of the results. Hopefully our developers will get any advice ASAP.

    Thanks

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    JotForm Support

    Answered by Welvin on March 11, 2013 at 12:07 PM

    @youthencounter,

    Please try to do the mention suggestion, try to download your submissions using Latest Versions of Google Chrome or Mozilla Firefox.

     

    Thanks

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    JotForm Support

    Answered by mdikici on May 08, 2013 at 10:24 AM

    tested in Windows-8 IE10 and IE-8,9(with browser mode) and could download report files. Do you still have problems when downloading report files?

     

    Thanks

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    Answered by nathanmclainaha on May 08, 2013 at 10:53 AM
    We do not have Windows 8 on our work machines and most people outside of our web team only have access to IE8 (for now), so this issue is still occurring for them. We’ve been using the HTML Table Listing option as a workaround for now.
    [cid:image001.png@01CE4BCF.1F476850]
    Thanks,
    Nathan McLain
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    JotForm Support

    Answered by mdikici on May 08, 2013 at 10:56 AM

    I wiil check that on a Windows7 machine soon and let you know , thanks for your feedback.

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    JotForm Support

    Answered by mdikici on June 06, 2013 at 02:28 AM

    I could download reports on Win7 IE 8 and 9. Do you still face the problem?

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    Answered by youthencounter on June 06, 2013 at 09:22 AM

    I still have this issue on a Windows 2003 machine. Specificly:

    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    It's not really a huge deal for me though. I had some users using this machine and having an issue, but it's not too common.

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    JotForm Support

    Answered by Welvin on June 06, 2013 at 10:21 AM

    Thanks for the additional information. That is noted. As we have advice, please use a latest version of OS and Browsers to download the submissions.

     

    Thanks

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    Answered by nathanmclainaha on June 06, 2013 at 02:24 PM
    Yes, we still have the same issue where if we try opening an Excel or CSV version of a report in IE8 we just get an error message.
    Thanks,
    Nathan McLain
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    Answered by dinesh-it on June 06, 2013 at 02:32 PM

    Hi, The ticket for the Bug report is already asigned to our developers and marked as important. You will get notified via this thread if any updates are there.

    Thank you.

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    Answered by floydpr on August 21, 2013 at 03:16 PM

    Has there been any development wiht this issue? The majority of our users must use IE 8, with no choice to use another browser?

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    JotForm Support

    Answered by Mike_T on August 21, 2013 at 04:20 PM

    The issue is most likely related to the 'Event 1028 - Automatic Download Blocking' in IE8 security feature.

    According to the article:

    How Can I Fix Problems Identified by this Security Feature?

    To ensure that your website downloads are not blocked, do not automatically launch a file download. Instead, use hyperlinks or buttons that require a user action. If you use a script to navigate to the resource, it must run synchronously within the context of the OnClick event handler for the link.

    In other words, you can use a 'download report link/button' that should be clicked. This should solve the issue.

    Example, add a download report link to some web page and share it with your users.

    How Can I Work Around this Problem?

    As a temporary solution, you can disable the feature that blocks unsolicited downloads, allowing them to come through and not be intercepted by the Information bar.

    To access the setting that controls automatic download blocking:

    1. From Internet Explorer, click Tools, and then click Internet Options. The Internet Options dialog box appears.

    2. Click the Security tab. The Internet Options dialog box shows your security levels and zones.

    3. Select the Internet zone, and then click Custom Level. The Security Settings dialog box appears.

    4. Scroll down to Downloads, and then select the Enable option for Automatic prompting for file downloads.

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    JotForm Support

    Answered by Mike_T on August 21, 2013 at 04:27 PM

    I am sorry for the formatting issue. I have updated the most recent post, so now it is more readable.

    You can access the thread by the following URL:

    http://www.jotform.com/answers/185006

    Thank you.

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    Answered by Subhasish  on November 15, 2016 at 07:37 AM

    Good job..