Why isn’t my video unable to be opened?

  • Profile Image
    horseback14
    Asked on June 08, 2019 at 05:42 AM
  • Profile Image
    roneet
    Answered on June 08, 2019 at 08:02 AM

    May we know the Form URL where you are experiencing this is an issue.

    This guide will help you to get the Form link:

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Also, it would be nice of you if you explain the issue a bit in detail.

    Looking forward to your response.

    Thanks.

  • Profile Image
    horseback14
    Answered on June 08, 2019 at 09:43 AM
    I used a link off of jacksongalaxy.com/submit and they received my submission of my cat video but I can’t open it on the email they sent confirming they received and approved it. That email had a link to the Apple App Store and I downloaded it there. I have no idea what went wrong.
    Waiting to hear back,
    Debra Cerceo
    ...
  • Profile Image
    roneet
    Answered on June 08, 2019 at 12:24 PM

    I am afraid that this is not related to Form built on JotForm. You may contact the website owner about the concern about this.

    Jotform is mainly for form building. So if you need online forms for generating leads, distributing surveys, collecting payments or feedback, Jotform is for you.
    If you need assistance with creating your forms, integrating with payment gateways or anything that is related to your forms, we'd be glad to assist you with this matter.

    Thanks.