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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form doesn't always load up correctly.

    Asked by leehead on February 25, 2013 at 11:43 AM

    My form doesn't always seem to load up correctly. It sometimes stalls and doesn't let you click anything. Im not sure if its how I've embedded it or something? Normally a refresh does the job and it loads correctly the second time round but some browsers it doesn't work at all (Safari on iOS for example).

    The "back button" disappears when it loads correctly. If it stays up, it's frozen.

    Any help appreciated!

    Thanks :D

    Page URL:
    http://www.bcsounds.co.uk/studiobooking/

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    Answered by jefreylandicho on February 25, 2013 at 12:18 PM

    I was able to replicate the issue you are having. Can you try replacing the embed script you use with IFRAME instead as it helps avoid script conflict that could be causing the issue.

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    Answered by leehead on February 25, 2013 at 02:07 PM

    Hmmm, it loads up great now but the iframe doesn't fold out with the collapsible bits (or the book button for that matter).

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    JotForm Support

    Answered by EduardoMendez on February 25, 2013 at 02:42 PM

    Another option would be to use the Source Code.  Here is a guide to help you with that:

    http://www.jotform.com/help/104-How-to-get-your-Form-Source-Code

    I hope that helps!