What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong number of submissions!

    Asked by Radore on February 25, 2013 at 11:48 AM

    We are carrying out two important surveys and the number of submissions are not consistent. At one time we have 50 submissions and all of a sudden it is over 100? The number keeps going up and down. We have read a lot of entries about this issue and don't understand why this can't be fixed, especially for your paying customers.

    Please fix this asap and let us know which numbers we should take into account.

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    JotForm Support

    Answered by Welvin on February 25, 2013 at 12:40 PM


    We apologize if this cause you any trouble. I have fix the total count from our end, please kindly tell us if you will experience this again so we can check and correct again.