What counts as a form view?

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    Wanderingrowfarm
    Asked on June 08, 2019 at 01:40 PM

    Hi, I created a new form late last night and by this morning I was out of form views. The form is for only a few specific customers that definitely hadn't had a chance to view it because I hadn't sent it to them yet. 

    The account is Wanderingrowfarm


    Thanks,

    Angela

  • Profile Image
    jonathan
    Answered on June 08, 2019 at 04:15 PM

    We apologize for the inconvenience caused. I checked your account and I noted that it was indeed in Overlimit Status due to exceeded Form Views limit.

    You can read more about the views limit in our article/guide : Form View Limits: What Is It All About?

    It seems there was a glitch on your account wherein the monthly view limits did not auto reset at the start of the month. I have fixed it now and manually reset the form views limit counter.

    I have reactivated your account and forms.

    Please let us know if you need further assistance.