Forms Reverting Back to Previous Version

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    Asked on February 25, 2013 at 12:18 PM

    The last 2 times I made corrections to previous forms, the corrections have disappeared.


    The first time it happed with additions i made to an free (html) section.


    This time my entire form was deleted and only the old, terrible form remains.  

    I know It was saved because I embedded it into my website and tested for size and functionality.


    Then I went back and it was gone.


    Please Help!!!




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    Answered on February 25, 2013 at 12:51 PM



    form it has just happened to ... Agent/GM Invitation Euro Pro Selection Tournament: U R Invited.

    This form reverted totally.  If you can get it back i will love it. spent over an hour updating everything :-(


    The previous form was "Suite Upgrade...."  please don't change this one. I went back in and redid all the text.

    I reported it whe "suite upgrade" changed.  the reply i got was that my cache was cleared and everything should have been working fine.


    However, this happened the last 2 times i made forms.  

    Thanks for your help

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    Answered on February 25, 2013 at 01:40 PM

    I took a look at your form and it looks like everything matches as I am not currently seeing any differences. I can also see that you were testing the form on a website of yours so if you are still having issues could you please share with us the link so that we can further investigate this matter.

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    Answered on February 25, 2013 at 02:03 PM

    No. this is the OLD version.  I totally revamped this form. and all my changes disappeared. 

    On my site you will see the version that you just shared with me.  This is NOT my form.

    There is no way to go back to previous saves of this form.  If you look at the activity early this morning... it was heavy.. and then it stopped.  At some point between the time that I stopped and the time that I went back to make another update... All my changes had been deleted, and now im stuck back with this old terrible form.!__manager-combine-registration/

    ^^ The old terrible form ^^  I desperately need the changes i made back on this form.... or the hours of my life.

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    Answered on February 25, 2013 at 02:46 PM

    This is strange. According to my investigation the service is stable, and we are not getting any similar reports from other Jotform users. I am afraid that you will need to redesign the form again. Please make sure to not edit the from from different locations (computers, internet browsers and browser tabs) at the same time.

    Also, it may be worth Cloning your form, and working on the cloned version. If you remove any field from the original form, that field will be also removed from Submissions report page. Form cloning can be also used for backups.

    Please accept our apologies caused due to this issue.

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    Answered on February 25, 2013 at 03:56 PM

    I seem to be having a similar issue. I have created several forms today and at the moment I seem to be jumping between having all the forms, to some of them, to none of them.

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    Answered on February 25, 2013 at 04:39 PM


    I have cleared your form's cache. Please check if your issues are now resolved.

    Please inform us if you have further inquiry. Click on this link to create your own topic too.