How about the cancellation policy if we would like to cancel the account?

  • Nhi_Nguyen
    Asked on June 9, 2019 at 6:29 AM

    Hi,


    How about the cacelation policy if we would like to cancel the account. We have upgraded on 15/5/2019?  Please check


    we have some problem with timing spending for dowloading this app

  • Welvin Support Team Lead
    Replied on June 9, 2019 at 9:28 AM

    Our apologies. I see you have a few threads regarding the speed of the form. All of the threads are answered as far as I could see it. Here are your threads;

    https://www.jotform.com/answers/1850587

    https://www.jotform.com/answers/1850225

    https://www.jotform.com/answers/1848131

    Regarding the subscription. The payment is through Wire Transfer. Unfortunately, this is something that can be canceled but cannot be refunded unless our payment processor will say so. Can you please clarify if you want to cancel and get a refund of the payment? 

    I look forward to your reply.