Is it possible to set up a form to allow customers more than one paymen

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    Climo_Ali
    Asked on June 09, 2019 at 01:59 PM

    Is it possible to set up a form to allow customers more than one payment option? For instance, a checkbox with

    "I will pay by check" -- routed directly to submit

    and

    "I will pay by PayPal and accept the additional 2.2% fees"

    when I set my form up this way I get a submission error if I select "I will pay by check" and try to submit.



    This is a re-post of a comment on Mastering Payment Form Integrations with JotForm

  • Profile Image
    Mike_G
    Answered on June 09, 2019 at 03:27 PM

    I can only assume that the error you are getting is caused by the PayPal payment field in your form being empty or not completed when the form is submitted.

    Based on the information you have provided, it appears that you only want to have the form to be submitted as a regular submission when the option "I will pay by check" is selected. If that is the case, I suggest that you create a condition in your form that will hide the payment field in your form if that option is selected — How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    When a payment field is hidden on the form, there is no amount that needs to be processed and, therefore, there will be no errors that will show if the payment field is not completed.

    If the "I will pay by check" option is selected, you can just show a message to let your respondents know how they are going to settle the payment by check using the Text element.

    You must also set up the form that the computed amount is passed to the payment field. To do that, please follow the instructions in this guide — How-to-pass-a-calculation-to-a-payment-field

    Feel free to contact us again anytime if you have other questions or concerns.