What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I set up my email notifications to go to my desired email, not the email account used to set up my jotform account.

    Asked by lawrencelongiii on February 25, 2013 at 01:49 PM

    I have watched the instructional video on setting up email notifications. I have followed the steps, and the test emails continue going to my email account that was used to set up my jotform account, not the email that my companies uses for online inquiries. Help!!!

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    JotForm Support

    Answered by Welvin on February 25, 2013 at 02:39 PM

    Hi Lawrence,

    Good day! Note that "Test Email" feature will only send notification to your primary email address that is associated with your account. If you want to see if the recipient set on the form receive the form notifications, please make an actual submission to your form using its direct link;