PDF-editor>>Submission PDF: The user is unable to download the PDF from the editor.

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    troostcemeteries
    Asked on June 10, 2019 at 10:31 AM

    Since the PDF attachment is the wrong format (see my other support question), I decided to download what I need...but the download doesn't work!


    It thinks about it for awhile but nothing ever downloads....

    https://take.ms/TJzx9


  • Profile Image
    roneet
    Answered on June 10, 2019 at 12:01 PM

    Are you referring to this Form?

    http://www.jotform.us/form/90515845702154

    I was able to replicate the issue in your account. Let me escalate the issue to our development team. We will keep you posted on the updates.

    Thanks.

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    troostcemeteries
    Answered on June 10, 2019 at 12:06 PM

    The problem exists on ALL of my forms.

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    skyrider
    Answered on June 10, 2019 at 12:10 PM

    I"m having the same issue.  No matter what form or where I download from.  It will not let me download.  It keeps saying error downloading.  I've tried different browser and computer, but the problem still exists.
  • Profile Image
    roneet
    Answered on June 10, 2019 at 12:50 PM

    @troostcemeteries

    We are sorry for the trouble this is causing.

    There is a temporary glitch on our side. The issue has already been forwarded to our developers and is being looked upon. We will update you ASAP.


    @skyrider

    We have moved your question to a separate thread. We will address your concern in this thread.

    https://www.jotform.com/answers/1851588

    Thanks.

  • Profile Image
    jherwin
    Answered on June 10, 2019 at 08:43 PM

    Hello @troostcemeteries - The issue should be fixed now. Can you please check and let us know if the issue persists on your end?

    Thank you!