Unable to Print from the PDF Designer

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    troostcemeteries
    Asked on June 10, 2019 at 11:58 AM

    It never prints.  Just shows ... forever

    https://take.ms/Iwl2a


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    VincentJay
    Answered on June 10, 2019 at 01:26 PM

    I tested the Print from the PDF Designer and it is working properly on my end. Here's the screen animation of my test:

    1560187372testprint.gif

    Is it okay if you test the Print button again using a different internet browser?

    If the issue still persists, please share the form link and so we can investigate it further. 

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    troostcemeteries
    Answered on June 10, 2019 at 01:52 PM

    The issue persists.  And it's not just that it won't print, when you tell it to print, it prints the WRONG record.  Not the record I am looking at.

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    troostcemeteries
    Answered on June 10, 2019 at 01:55 PM

    AND it chooses the wrong template!  It doesn't print the default template in addition to printing the wrong record.

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    Welvin
    Answered on June 10, 2019 at 03:07 PM

    Our apologies. 

    Would you be able to send us a screenshot of the wrong record that is printed and what should be the correct one? And kindly let us know which template is correct. You have three templates in your last form ID which is http://www.jotform.us/form/91346961257161.

    Your PDF templates:

    15601936242019-06-11-007.png

    I believe our developers have fixed the problem already. We can investigate further, and create a ticket if needed.