What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Update, Changes

    Asked by JoySims on February 25, 2013 at 03:00 PM

    If the form is being housed on your server and we are linking to it to use it should not the form reflect immediate changes as the form is being saved to the same name by the form creator?  It is not as if someone has accessed the account and changing the document without permission.  Where am I supposed to see responses to the questions I have asked?

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    JotForm Support

    Answered by ardy0689 on February 25, 2013 at 03:33 PM

    Hello JoySims,

    I already answered all the similar posts created by you. You can read or view them here:

    http://jotform.com/answers/184406-Form-Refreshing#1

    http://jotform.com/answers/185153-Form-Refreshing#1

     

    To further clarify my answers, our servers are experiencing lags/delays issue but our developers are currently fixing them now. Here are the following workarounds and scenarios which are related to your problem:

     

    1. Viewing form URL or viewing from Preview button but changes can not be seen.

    -Clearing Browser Cache
    -CTRL+F5 to instruct browser to ignore old caches

    2. Viewing form from website but changes can not be seen

    -Clearing Browser Cache
    -CTRL+F5 to instruct browser to ignore old caches
    -Re-embed using IFRAME method
    -Cloning the form and re-embed the cloned form rather than the old form.

    These are the common scenarios and their common workarounds. I hope this helps you and please let us know if the problem still persists.