PDF Attachment: PDF is downloading most recent submission instead of the given Submission ID

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    Asked on June 10, 2019 at 03:01 PM

    I used jotform prior to the recent update. I have people who have registered for an event (and I created a PDF of the information that is sent to them after registration). I have a form I need to access and download to send to someone, but every time I try to download it, the form that is downloaded is the most recent submission, not the selected submission. How can I download a specific PDF of a submission?

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    Answered on June 10, 2019 at 04:22 PM

    Our apologies for the troubles and inconvenience this may have caused.

    There is an ongoing issue with PDF download, and your problem in the form is related to that. Our backend team said they've patched the problem, but I checked in your form, seems like the issue still exists.

    You are looking at this form https://www.jotform.com/61262794572159, right? 

    I have raised this thread to our developers so if there are updates to this, you'll be notified here. 

    Thank you for your kind understanding with this matter.

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    Answered on June 11, 2019 at 03:55 PM

    Yes, that is the form! Thank you for working to fix the issue.

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    Answered on June 25, 2019 at 06:49 AM


    We're sorry for the inconveniences. It should be fixed now.

    If you have further issues please let us know.