PDF Downloads data showing incorrect information

  • brdftch
    Asked on June 10, 2019 at 3:31 PM

    When looking at submission 3140 of "All Parks - Employee Record" in PDF Editor (version "PDF - ECF") the submission looks correct, but when it is downloaded, it downloads as what is attached.  With the correct "Title", but someone else's information in the content and I cannot figure out why.

    Jotform Thread 1851898 Screenshot
  • VincentJay
    Replied on June 10, 2019 at 5:22 PM

    I checked the submission 3140 of "All Parks - Employee Record" in the PDF Editor on your account and I was not able to replicate the issue. Here's a screenshot of the PDF Editor:

    1560201510cgt33 Screenshot 10

    I also downloaded the PDF and I was not able to replicate the issue. Here's the downloaded PDF:

    15602017035a56 Screenshot 21

    We have an issue earlier regarding on the PDF download but our developers already fixed it. 

    Please check it again and let us know if the issue still persists.