What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Purchase cannot be completed - PayPal

    Asked by ETCN_LNJ on February 25, 2013 at 03:31 PM

    The PayPal service is not woring. We switched companies this past summer. I'm thinking it could be the account number. Any suggestions?

    Page URL:
    http://form.jotformpro.com/form/30524585526961?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on February 25, 2013 at 03:59 PM

    Hi,

    When the error is about merchant's paypal account, most likely it is due to wrong or invalid paypal account provided.

    Can you please double check if you are providing the correct email account in your paypal payment field in the form?

    Will await for your update.

    Thanks.

  • Profile Image

    Answered by ETCN_LNJ on February 25, 2013 at 04:04 PM

    Jonathan, this might be a silly question but where do you check for the email account in the paypal payment field in the form?

  • Profile Image
    JotForm Support

    Answered by jonathan on February 25, 2013 at 04:17 PM

    Hi,

    In your payment field,  you can open the configuration wizard

     

    Once on the configuration account information, look for the value of paypal account box.

    Please inform us if you are still having issues.

    Thanks.

  • Profile Image

    Answered by ETCN_LNJ on February 25, 2013 at 04:42 PM

    Ok, we have an alphanumeric code in the account field. We are looking into what the email address should be. 

    We had people leave and they were over this stuff. I will let you know if we have anymore issues.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by jonathan on February 25, 2013 at 04:47 PM

    You're quite welcome. Please feel free to contact us again anytime.

    Thanks.

  • Profile Image

    Answered by ETCN_LNJ on February 25, 2013 at 05:34 PM

    We located the correct email address and everything is working correctly.

    Thanks again, Jonathan!

  • Profile Image
    JotForm Support

    Answered by jonathan on February 25, 2013 at 05:38 PM

    We're glad to know that. =)

    Cheers!